Thank you for visiting and shopping at Just Experience.

Domestic Shipping Policy

Shipment processing time

Since we are a growing company, most products are made to order. Thank you for your patience with processing time. Orders are generally processed within 8 to 18 business days of receipt, but follow along in your confirmation emails for most accurate real-time information. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Calculated on the checkout page based on your shipping address.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

JustExperienceNow.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

JustExperienceNow.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Contact justexperiencenow@gmail.com about your order.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Just Experience will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

1. Call (720) 446-6610 

2. Or alert us at justexperiencenow@gmail.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Returns of products in the original (unused, unwashed, unworn) condition are accepted 15 days from receipt of the original order.

Send an email to justexperiencenow@gmail.com with “Returns” in the subject line.